Terms of service

OVERVIEW

Welcome to Dellora! The terms "we", "us" and "our" refer to Dellora. Dellora operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Dellora is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

Product images are illustrative. Any difference between what appears on your screen and the product received does not limit your rights under applicable consumer law.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you make an offer to purchase. We may accept or decline an order for a legitimate reason, such as product unavailability, a payment problem, or an error in the listing or price. We will contact you using the email address provided at checkout if we need to change or cancel an order. If payment has already been taken for an order we cannot fulfil, we will refund the affected amount.

Please review your order before submitting it. Contact us promptly if you need to request a change or cancellation; we will help where possible before dispatch.

Returns and refunds are described in our Refund Policy. Nothing in that policy or these Terms limits rights or remedies that cannot be excluded under applicable consumer law, including the Australian Consumer Law.

You confirm that purchases are for lawful personal or household use unless we agree otherwise.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions may change before an order is placed. The amount and currency payable are shown at checkout and confirmed in your order email. The checkout total includes any taxes we are required to collect. Free Standard shipping is offered to destinations available at checkout. Any optional paid delivery method is shown before payment. See our Shipping Policy for more information. International orders may also be subject to duties or taxes imposed by the destination country.

Promotions may have separate terms. If promotional terms conflict with these Terms, the promotional terms apply to that promotion.

You agree to provide accurate purchase, payment and account information and to update it when necessary. You confirm that you are authorised to use the payment method you provide.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates and may vary because of carrier conditions, customs processing, public holidays, or events outside our reasonable control. We will take reasonable care to arrange shipment to the delivery address provided in your order.

If an order is delayed, lost or damaged before delivery, contact support@dellora.store so we can investigate and provide any remedy required by applicable law. Nothing in this section limits your consumer rights.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Dellora, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of Dellora, Shopify or any third party. Unauthorized use of the Services may be a violation of applicable intellectual property laws. All rights not expressly granted herein are reserved by Dellora.

Dellora's names, logos, product and service names, designs, and slogans are trademarks of Dellora or its affiliates or licensors. You must not use such trademarks without the prior written permission of Dellora. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. To the extent permitted by law, we are not responsible for third-party tools that we do not control. This does not limit rights that cannot legally be excluded.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.

To the extent permitted by law, we are not responsible for third-party websites or transactions made directly with those third parties. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Dellora is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Dellora. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Dellora, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Dellora.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is handled under our Privacy Policy. Shopify may also process information to operate the store, as explained in the Shopify Privacy Policy.

Information submitted through the Services may be shared with Shopify and service providers in other countries where needed for checkout, payment, delivery, support and other purposes described in our Privacy Policy.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including for commercial use. We may, for example, use our rights under this license to operate, provide, evaluate, enhance, improve and promote the Services and to perform our obligations and exercise our rights under the Terms of Service.

You also represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. We are and shall be under no obligation (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive or obscene Feedback, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

We aim to keep product descriptions, prices, promotions, shipping information and availability accurate, but errors can occur. We may correct an error before an order is accepted. If we discover a material error after you place an order, we will contact you and offer the appropriate correction or a cancellation and refund. Nothing in this section limits your rights under applicable consumer law.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm Dellora, Shopify or users of the Services, or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services. We may suspend or disable access when reasonably necessary to address a violation, subject to applicable law.

SECTION 14 - AGENTS

14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.

14.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.

14.4 Agents must: (i) identify themselves and disclose their name in HTTP/HTTPS user-agent strings; (ii) not conceal automated access or bypass CAPTCHAs; (iii) answer truthfully when asked whether an interaction is automated; and (iv) respect measures that limit or block automated access.

SECTION 15 - TERMINATION

We may suspend or end access to the Services if you materially breach these Terms, misuse the Services, or if required by law. Where practical, we will give notice. Ending access does not remove rights or obligations relating to an existing order or rights that cannot be excluded by law.

The provisions that by their nature should continue to apply after termination, including intellectual property, privacy and lawful dispute resolution, will continue to apply.

SECTION 16 - WARRANTIES AND CONSUMER RIGHTS

We aim to provide accurate information and a reliable website, but we do not guarantee that online access will always be uninterrupted or error-free.

Nothing in these Terms excludes, restricts or modifies a guarantee, warranty, right or remedy that cannot legally be excluded, including rights under the Australian Consumer Law where it applies. If a product does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund or compensation depending on the circumstances. Our voluntary policies operate in addition to those rights.

SECTION 17 - LIMITATION OF LIABILITY

To the extent permitted by applicable law, we are not responsible for losses caused by circumstances outside our reasonable control or by misuse of the Services. Nothing in these Terms limits our liability for rights or remedies that cannot legally be excluded, including remedies under the Australian Consumer Law where it applies.

SECTION 18 - INDEMNIFICATION

If your unlawful use of the Services or deliberate breach of these Terms causes a third-party claim against Dellora, you agree to reimburse reasonable losses arising from that claim to the extent permitted by law. We will notify you of a claim and give you a reasonable opportunity to respond.

SECTION 19 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER AND ENTIRE AGREEMENT

If we do not enforce a provision of these Terms immediately, that does not mean we waive our right to enforce it later.

These Terms and the policies they reference describe the agreement between you and Dellora concerning your use of the Services, subject to rights that cannot be excluded by law.

SECTION 21 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our consent. We may transfer our rights or obligations if doing so does not materially reduce your rights, and we will provide notice where required by law.

SECTION 22 - GOVERNING LAW

Subject to mandatory consumer protections that apply to you, these Terms are governed by the laws of Australia and its applicable states and territories. Nothing in these Terms prevents you from bringing a claim in a court or tribunal with jurisdiction under applicable law.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

The current version of these Terms is available on this page. We may update these Terms by posting a revised version on our website and will give notice of material changes where required by law. Changes take effect on the date stated in the notice or revised Terms and do not retrospectively change orders already accepted.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service can be sent to support@dellora.store.