Refund policy

Change-of-mind returns
You may request a change-of-mind return within 30 days after receiving your order. To qualify, the product must be unused and in its original condition and packaging. Contact us before sending anything back. If the return is approved, we will email the return instructions and a return shipping label. Returns sent without approval may be delayed or refused.

Faulty, damaged, or incorrect items
Please contact us as soon as possible at support@dellora.store with your order details and a description of the issue. We will assess it and arrange an appropriate outcome. Nothing in this policy excludes, restricts, or changes any rights or remedies you have under applicable consumer law, including the Australian Consumer Law where it applies. Those rights are separate from our voluntary change-of-mind policy and are not limited by the 30-day period or the condition requirements above.

Refunds
Once an approved return has been received and assessed, we will notify you of the outcome. Approved refunds are sent to the original payment method, normally within 10 business days of approval. Your bank or payment provider may take additional time to post the refund.

Exchanges and questions
Contact support@dellora.store before returning an item. Where an exchange is not available, we may ask you to place a separate order after your return is resolved.